Terms & Conditions

Last updated: November 1st, 2025

Welcome to Azotea. By accessing our website, purchasing our products, or interacting with our services, you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, please do not use our website.

1. Company Information

Azotea
Avenida Principal Tren Mixto, #1 Casa de las Tortugas del Río
Tortugas Mpio. Metepec, Hidalgo
C.P. 43401, Mexico

Email: hello@azoteafoods.com

2. Use of Our Website

You may use our website only for lawful purposes. You agree not to:

  • Interfere with the security or performance of our site

  • Attempt to access restricted areas without authorization

  • Use our content, images, or branding without permission

  • Engage in fraudulent, harmful, or misleading activities

We reserve the right to restrict access or terminate accounts that violate these terms.

3. Product Information

We strive for accuracy, but:

  • Product colors, textures, and packaging may vary

  • Prices may change without notice

  • Errors or omissions may be corrected at any time

All products are subject to availability.

4. Orders & Payments

When placing an order:

  • You confirm that all information provided is accurate

  • You authorize payment through our approved payment processors

  • We may refuse or cancel orders in cases of suspected fraud or unavailable items

Payment details are securely processed by third-party services and are not stored by Azotea.

5. Shipping & Delivery

Shipping times are estimates and may vary. Azotea is not responsible for:

  • Delays caused by carriers, customs, or natural events

  • Incorrect or incomplete shipping information provided by customers

If a package is returned due to incorrect address information, additional shipping fees may apply.

6. Returns & Refunds

All sales are final due to the nature of our food products, unless:

  • You received a damaged or defective item

  • You received the wrong product

To request support, email hello@azoteafoods.com within 7 days of delivery with photos and order details.

We may approve or deny claims at our discretion.

7. Intellectual Property

All website content — including logos, product photos, text, graphics, and branding — is the property of Azotea Foods and protected by law.

You may not:

  • Copy, reproduce, or republish our content

  • Modify or distribute it for commercial purposes

  • Misrepresent or impersonate our brand

Permission for media or partnerships may be granted upon request.

8. Third-Party Services

Our website may integrate with third-party services including:

  • Payment processors

  • Analytics platforms

  • Advertising tools

  • Shipping partners

These services have their own terms and privacy practices. Azotea is not responsible for their actions.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Azotea is not liable for indirect, incidental, or consequential damages

  • We are not responsible for losses due to website errors, downtime, or delays

  • Your use of our site and products is at your own risk

If Azotea is found liable, the maximum remedy will not exceed the amount paid for the product(s) in question.

10. Privacy Policy

All matters relating to how we collect, use, store, and protect your personal information — including your rights and choices — are described in our full Privacy Policy.

👉 Please refer to:
https://azoteafoods.com/policies/privacy-policy

By using our website, you acknowledge and agree to the Privacy Policy.

11. Cookies

Details about our cookie usage, analytics tools, and your cookie control options are also available in our Privacy Policy:

👉 https://azoteafoods.com/policies/privacy-policy

12. International Users

Azotea Foods is based in Mexico.
Your information may be transferred, processed, or stored outside your country of residence by our service providers.

By using our website, you consent to these international transfers.

13. Changes to These Terms

We may update these Terms & Conditions at any time.
Updates will appear on this page with a revised “Last updated” date.

Continued use of our website indicates acceptance of any changes.

14. Contact Us

For questions regarding these Terms & Conditions:

Azotea
Avenida Principal Tren Mixto, #1 Casa de las Tortugas del Río
Tortugas Mpio. Metepec, Hidalgo
C.P. 43401, Mexico
Email: hello@azoteafoods.com